This Privacy Policy explains how CycleCare Hub handles personal data in connection with its website and bicycle repair workshop services. It applies to visitors, customers, and people who contact us about general bicycle servicing and repairs.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or objection to certain processing. Some requests may be limited where we must keep information for legal, security, or service completion reasons.
To exercise a privacy right, a person should provide enough information for us to locate the relevant record and verify the request. We may ask for additional details before acting on the request, and we will respond within a reasonable period consistent with applicable law.
Service records, communications, and transaction information are retained for a practical period based on the nature of the request, the need to complete the work, and any legal or accounting obligations. When data is no longer needed, we delete it, anonymize it, or archive it with restricted access as appropriate.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date, and continued use of the website after that date means the updated policy will govern future processing.
We may collect identification and contact details, bicycle service information, appointment and intake details, payment and billing records, communication content, and technical data such as device, browser, and usage information. Where a customer brings in a bicycle for inspection or repair, we may also record notes about the condition of the bicycle, requested work, approved scope, and service summary.
We receive data when users submit a contact form, make an inquiry, arrange a booking, communicate with the workshop, or provide information during bicycle intake and service approval. We also collect certain technical data automatically through the website and may receive operational information from payment or service providers involved in completing a transaction or booking.
The website may use session cookies, persistent cookies, and similar technologies. Session cookies help the site function during a visit, persistent cookies help remember settings or preferences, and analytics-related cookies help us understand site performance and usage patterns. We do not use cookies to collect more information than is needed for these purposes.
We use cookies and similar tools to support site operation, remember basic preferences, and understand how the website is used. Users can usually block or delete cookies through browser settings, but some features may not function properly if cookies are disabled. Where required, we may present additional controls for non-essential cookies.
We use personal data to respond to inquiries, arrange bookings, assess bicycle service needs, prepare quotes after inspection, carry out repairs and adjustments, manage payments, maintain records, communicate service updates, and operate the website. We may also use data to improve our services, maintain security, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. These recipients are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, a court order, lawful request, or similar legal process. We may also share information where disclosure is needed to protect our rights, prevent fraud, or address a safety or security issue.
